Return Policy

Non-Return Policy

Effective Date: 31.07.2024

1. Introduction

Welcome to Blood tube Stripper USA Shop. We specialize in providing high-quality professional-grade products to our customers. Please read this Non-Return Policy carefully before making a purchase, as it outlines the conditions under which we do not accept returns. By completing a purchase with us, you agree to this policy.

2. General Policy

All sales are final. We do not accept returns or exchanges on any products sold through our website shop.blood-tube-stripper.com. This policy is in place to ensure the integrity and quality of our professional-grade products.

3. Non-Returnable Items

The following types of items are non-returnable under any circumstances:

• Custom or personalized items
• Perishable goods
• Software or digital products that have been downloaded or activated
• Items marked as “final sale” or “non-returnable”
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

4. Exceptions

While our general policy is that all sales are final, we do recognize certain exceptional circumstances where a return may be warranted. These exceptions include:

• Defective Products: If you receive a product that is defective, please contact our customer service team within 14 days of receipt. We will review your claim and may offer a replacement or store credit at our discretion.
• Incorrect Items: If you receive an incorrect item that does not match your order, please notify us within 3 days of delivery. We will arrange for a replacement or store credit.

5. Reporting Issues

To report a defective or incorrect item, please contact us at orders@delcon-usa.com with the following information:

• Your order number
• A description of the issue
• Photos of the defective or incorrect product

Our customer service team will review your submission and respond within 7 business days.

6. Shipping and Handling Fees

All shipping and handling fees are non-refundable. If an exception is made and a return is authorized, the customer is responsible for all return shipping costs unless otherwise stated.

7. Order Cancellation

Orders cannot be canceled once they have been processed and shipped. If you need to cancel an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee cancellation.

8. Warranty Information

For information on product warranties, please refer to the manufacturer’s warranty documentation included with your product or available on the manufacturer’s website. Warranties are handled directly by the manufacturer and not by Blood Tube Stripper USA Shop.

9. Changes to This Policy

We reserve the right to update or change this Non-Return Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

10. Contact Us

If you have any questions or concerns about this Non-Return Policy, please contact us at:

• Email: orders@delcon-usa.com
• Mailing Address: Delcon USA, 1704 East Boulevard, Suite 101, Charlotte, NC 28203, USA